Shipping policy

Last updated 8 October 2026

Shipping is free on every order in Canada. Each piece travels by express courier in an unmarked box, is handed over only against a signature, and remains our responsibility until it is signed for. Every piece ships with a National Jewellers security tag attached. If the tag is removed, the piece is final sale.

When it ships

• Orders placed before 4 p.m. Toronto time, Monday to Friday, usually ship the same day.
• Every order ships within two business days. If one cannot, we will tell you why and when it will.
• You receive tracking by email the day it ships.

How it travels

We use express services from FedEx, UPS, DHL or Canada Post, choosing the fastest reliable one for your address. Most addresses in Canada receive their parcel within one to three business days of dispatch. Remote and northern addresses can take longer.

Addresses

• The billing address must match the address your card issuer holds.
• The delivery address can be different.
• We do not ship to PO boxes, parcel lockers, freight forwarders or reshipping services.
• A delivery address cannot be changed once an order is placed. If it needs to change, we cancel the order and refund it in full, and you can order again.
• If no one is in to sign, the carrier leaves a notice and holds the parcel nearby. Collect it with photo ID matching the name on the parcel.

Hand delivery in the Greater Toronto Area

Within the Greater Toronto Area, we may choose to deliver a piece by hand. A National Jewellers representative brings it to you, asks to see government-issued photo ID in the name on the order and, if you paid by card, has you complete the payment on a card terminal with the same card and its PIN. This protects you as well as us.

Once that payment goes through, the online authorisation is released, so you are charged once. If the ID does not match or the payment cannot be completed, the piece returns with us and the order is cancelled.

Collecting in person

Choose pickup at checkout to collect your order from our Bloor West store, 2366 Bloor Street West, Toronto. It is usually ready within two hours during business hours, and we email you when it is. We hold it for 48 hours. After that, the order is cancelled and refunded in full. Bring government-issued photo ID in the name on the order. Inspect the piece when you collect it. If it is not right, leave it with us and we will refund it in full. Once you take it, it is final sale.

Checks on some orders

For some orders we call before dispatch to confirm the details. We will never ask for a card number by phone, text or email. If we cannot confirm an order within three business days, we cancel it and refund it in full.

If something looks wrong

• A damaged or opened box: photograph it before opening, or refuse the delivery. Email us within 48 hours and keep all the packaging.
• Tracking says delivered, but you do not have it: check with neighbours and your building's front desk, then email us within two business days. We open the investigation with the carrier.

Taxes

Prices are in Canadian dollars. Sales tax is added at checkout according to the delivery province. There are no duties on deliveries within Canada.

Outside Canada

Delivery outside Canada is arranged on request. Email us with the piece and the address, and we will quote an express, signature-required service.

Import duties, taxes and brokerage fees are yours, and the carrier or customs will collect them. We declare every parcel at the price paid and never mark it as a gift.

Pieces made with crocodile, alligator, lizard or python need CITES permits to leave Canada, so they ship within Canada only.

Questions

Email info@nationaljewellers.ca, or call Toronto at (416) 900-9575 or Oakville at (289) 907-0600. Returns are covered in our refund policy.